Returns & Refunds

Clear, fair, and simple — how returns work at Solutions Bureaupak.

30-day returns on almost everything. You have 30 days from the delivery date (per carrier tracking) to request a return.

How it works

  1. Contact us first at support@solutionsbureaupak.ca or via our contact page with your order number, the item, and the reason (photos required for damage or defects). We'll email you a Return Authorization (RMA) number and instructions within 48 hours.
  2. Ship the item back complete, in its original packaging, with the RMA number visible. Unauthorized returns may be refused. Serial numbers are recorded at shipment and must match on return.
  3. We inspect within 2 business days of receipt and refund to your original payment method within 5–10 business days.

What you get back

Unopened, factory-sealed Full product price
Opened, complete and resalable Product price minus 15% restocking fee
Defective, dead on arrival, or our error Full refund or replacement — return shipping on us
Used, damaged by use, or incomplete Assessed on inspection; may be partial or refused

Shipping, labels and exchanges

Return shipping is arranged and paid by you, except for defects or our errors. Prefer convenience? We can email you a prepaid return label — its cost is simply deducted from your refund. Original outbound shipping fees are non-refundable (unless the return is due to a defect or our error).

Exchanges: the restocking fee is waived when you exchange for another item of equal or greater value.

Final sale — not returnable unless defective

  • Software, licenses, and digital codes (once opened or delivered)
  • Ink & toner cartridges (once opened)
  • Storage media — hard drives, SSDs, USB keys, memory cards (once opened, for data-security reasons)
  • Earbuds and headsets (once opened, for hygiene reasons)
  • Special-order and custom-configured items marked “Final sale” (identified as such before purchase)
  • Clearance and open-box items marked “Final sale”
  • Assembled furniture
  • Gift cards

Special-order items. Some products are identified as “Special order” on their product page before purchase. Depending on the item, either a restocking fee applies to any return (even unopened), or the item is final sale — the product page states which. This reflects items our suppliers cannot take back.

Good to know

Large and freight items (heavy or palletized): returnable only unopened; we arrange the return freight and deduct its cost from the refund. Please inspect on delivery and note any damage with the carrier before signing.

Cancellations: free anytime before shipment — but we ship fast (often same day), so contact us immediately. Refused or undeliverable shipments are treated as change-of-mind returns (shipping and applicable fees deducted).

After 30 days: your product remains covered by the manufacturer's warranty (typically 1–3 years) — contact us and we'll help you file the claim. Nothing in this policy limits the legal warranty applicable in Québec and Canada.

We reserve the right to refuse returns that show abuse, mismatched serial numbers, or repeated policy misuse.