Shipping & Returns

• We offer free standard shipping on orders of $49 or more across Canada. Orders under $49 ship for a flat $9.99.
• Orders are processed within 1–2 business days, Monday to Friday, excluding holidays.
• Orders placed after the daily cut-off time of 2:00 PM may be processed the next business day.
• Tracking information is provided by email once your order has shipped.
• Delivery times may vary slightly depending on location and carrier conditions.
• Heavy or oversized items (large monitors, racks, UPS units) ship at the flat freight rate shown at checkout and may require additional handling time.

Currently, we only ship within Canada. We are working on expanding our shipping options in the future.

• Request your return within 30 days of delivery — email support@solutionsbureaupak.ca with your order number; you'll receive a Return Authorization (RMA) within 48 hours.
• Unopened, factory-sealed items: full product refund. Opened but complete and resalable: 15% restocking fee — waived when you exchange for an item of equal or greater value.
• Items must be complete, in original packaging, with matching serial numbers. Original shipping fees are non-refundable unless the return is due to a defect or our error.

• Opened software, licenses, digital codes, and gift cards
• Opened ink & toner, storage media (drives, USB keys, memory cards), and earbuds or headsets
• Special-order items identified on the product page, clearance and open-box items marked final sale, and assembled furniture
• Items showing signs of use or damage not caused by shipping — large and freight items are returnable only unopened

Packages that are refused, unclaimed, or undeliverable and returned to us are treated as change-of-mind returns: shipping costs and applicable fees are deducted from the refund. Original shipping costs are non-refundable.

If your shipment is delayed, please contact our support team and we will assist. If a package is confirmed lost by the carrier, a replacement or refund will be issued depending on product availability and claim validation.

If your item arrives damaged or defective, please contact us within 48 hours of delivery with clear photos or videos. Defective and dead-on-arrival items are replaced or fully refunded — return shipping is on us.

Products are covered by the manufacturer's warranty (typically 1–3 years). After the 30-day return window, contact us and we'll help you file the claim. Nothing in this policy limits the legal warranty applicable in Québec and Canada.

1. Email support@solutionsbureaupak.ca with your order number and reason (photos for damage or defects). You'll receive an RMA number and instructions within 48 hours.
2. Pack the item complete, in its original packaging, with the RMA number visible — unauthorized returns may be refused.
3. Ship it back at your cost, or ask us for a prepaid return label (deducted from your refund). Defective items or our errors: return shipping is on us.
4. We inspect within 2 business days of receipt; refunds are issued to your original payment method within 5–10 business days.

Refunds are issued to the original payment method within 5–10 business days after inspection. Original outbound shipping fees are non-refundable unless the return is due to a defect or our error.