Shipping & Returns

Everything you need to know about our shipping and return policies

Shipping Information

Canada-Wide

Free Standard Shipping on All Orders Across Canada

Delivered in 2–5 business days

FREE

Shipping Details
  • We offer free standard shipping on all orders across Canada.
  • Orders are processed within 1–2 business days, Monday to Friday, excluding holidays.
  • Orders placed after the daily cut-off time of 2:00 PM may be processed the next business day.
  • Tracking information is provided by email once your order has shipped.
  • Delivery times may vary slightly depending on location and carrier conditions.
  • Large or high-value items may require additional handling time.
International Shipping

Currently, we only ship within Canada. We are working on expanding our shipping options in the future.

Returns Policy

30-Day Returns on Eligible Items
Return Eligibility
  • Items must be returned within 30 days of delivery.
  • Products must be unused, in original packaging, with all accessories.
  • Proof of purchase is required.
Non-Returnable Items
  • Opened software, games, or digital products
  • Custom or personalized items
  • Clearance items marked as final sale
  • Items showing signs of use or damage not caused by shipping
Failed Delivery / Unclaimed Packages

Packages that are refused, unclaimed, or undeliverable and returned to us may be subject to return shipping fees and handling deductions. Original shipping costs, where applicable, are non-refundable.

Lost or Delayed Shipments

If your shipment is delayed, please contact our support team and we will assist. If a package is confirmed lost by the carrier, a replacement or refund will be issued depending on product availability and claim validation.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with clear photos or videos. Once reviewed, we will determine the appropriate resolution, which may include a replacement, repair, or refund.

Warranty

Many products include a manufacturer warranty. In certain cases, customers may be directed to the manufacturer for faster support and service.

How to Return
  1. Contact our support team to request a return authorization.
  2. Securely package the item in its original condition.
  3. Ship the item using the instructions provided.
  4. Refunds are processed within 3–5 business days after inspection.
Refund Information

Refunds are issued to the original payment method. Processing times may vary depending on your financial institution.