Terms of service
April 18, 2026
Welcome to Solutions Bureaupak ("we," "us," or "our"). By accessing or using our website and purchasing our products, you agree to be bound by the following Terms of Service. Please read them carefully. If you do not agree with any part of these terms, please do not use our website or services.
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## 1. General
This website is operated by Solutions Bureaupak. Throughout the site, the terms "we," "us," and "our" refer to Solutions Bureaupak. We offer this website, including all information, tools, and services available, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by these Terms of Service, including any additional terms and policies referenced herein or available by hyperlink.
You must be at least the age of majority in your province or territory of residence to use this site, or you must have consent from a parent or legal guardian.
## 2. Products and Pricing
All products listed on our website are subject to availability. We reserve the right to limit the quantities of any products we offer and to discontinue any product at any time.
Prices for our products are subject to change without notice. We make every effort to display accurate pricing, but errors may occur. If we discover an error in the price of a product you have ordered, we will contact you and give you the option to reconfirm your order at the correct price or cancel it.
Colours, dimensions, and visual representations of products are displayed as accurately as possible, but we cannot guarantee that your device's display will accurately reflect the actual product.
## 3. Orders and Payment
By placing an order, you confirm that all information you provide is accurate and complete. We reserve the right to refuse or cancel any order at our sole discretion, including orders that appear fraudulent, are placed by resellers without authorization, or contain pricing or product errors.
Payment must be made in full at the time of order via the payment methods accepted on our website.
## 4. Shipping and Delivery
Shipping policies, estimated delivery times, and applicable charges are described on our [Shipping Information page](/pages/shipping-information). Delivery times are estimates only and we are not responsible for delays caused by carriers or circumstances beyond our control.
Risk of loss and title for items purchased pass to you upon our delivery of the items to the carrier.
## 5. Returns and Refunds
Our return policy is described on our dedicated returns page. To be eligible for a return, items generally must be unused, in their original packaging, and returned within the stated return window. Some items may be non-returnable; these exceptions are noted on the product page or return policy.
Refunds are issued to the original method of payment once the returned item has been received and inspected.
## 6. Intellectual Property
All content on this website — including text, graphics, logos, images, product descriptions, and software — is the property of Solutions Bureaupak or its content suppliers and is protected by Canadian and international copyright and trademark laws. You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the website without our express written permission.
## 7. User Conduct
You agree not to use the website:
- For any unlawful purpose or to solicit others to perform unlawful acts
- To violate any international, federal, provincial, or local regulations or laws
- To infringe upon our intellectual property rights or those of others
- To submit false or misleading information
- To upload or transmit viruses or any other type of malicious code
- To collect or track the personal information of others
- To harass, abuse, insult, harm, defame, slander, or discriminate against anyone
- To interfere with or circumvent the security features of the website
We reserve the right to terminate your use of the service for violating any of these prohibited activities.
## 8. Accuracy of Information
While we strive to provide accurate information, we do not warrant that product descriptions, pricing, or other content on the site is error-free, complete, current, or reliable. Any reliance on the material on this site is at your own risk.
## 9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of any third-party site, and linking to such sites does not constitute endorsement.
## 10. Limitation of Liability
To the fullest extent permitted by law, Solutions Bureaupak shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website or products purchased. In no event shall our total liability exceed the amount paid by you for the product giving rise to the claim.
Some jurisdictions do not allow limitations on implied warranties or the exclusion of certain damages; in those jurisdictions, our liability is limited to the greatest extent permitted by law.
## 11. Indemnification
You agree to indemnify and hold harmless Solutions Bureaupak, its directors, employees, and affiliates from any claim or demand, including reasonable legal fees, made by any third party due to your breach of these Terms of Service or your violation of any law or rights of a third party.
## 12. Governing Law
These Terms of Service are governed by the laws of the Province of Quebec and the applicable federal laws of Canada. Any disputes arising from these terms or your use of the site shall be resolved in the courts of the Province of Quebec.
## 13. Changes to Terms
We reserve the right to update or modify these Terms of Service at any time. Changes will be effective immediately upon posting to the website. Your continued use of the site after such changes constitutes acceptance of the revised terms.
## 14. Contact Information
Questions about these Terms of Service should be sent to us at:
**Solutions Bureaupak**
Email: Support@solutionsbureaupak.ca
Phone: 1-450-848-9627